Coneygar Lodge has been a care home since the late 1980’s but was purchased by Wendy Cross and her husband Ted, in 1999. At this time, it only had 16 beds and was quite run down.
Wendy, a former RGN, had a vision to turn the home into somewhere that cared passionately about its residents and could offer a real home from home. An extension in 2001 took the home up to 22 beds thanks to all the hard work from Wendy and the team, gained a fantastic reputation locally for providing great person centred care.
In 2005, their son James joined the business as one of the directors. As a degree qualified engineer, he set about modernising the home by bringing in computerisation to help reduce the administrative burden of the care staff so they could concentrate more of their time on caring directly for our residents. He also provided support to the registered manager in the day-to-day running of the home.
In 2011, Louise Van Dorn, a former senior member of our night staff, took the post of Head of Care before quickly progressing to Registered Manager in 2013, bringing years of care experience to the role and real passion and understanding of our ethos. She has been instrumental in bringing the best out of our home and staff.
Today we have an amazing team, headed up by Louise and ably assisted by her deputy, Jackie Clark. James is on site on a daily basis and Wendy & Ted never far away with advice and help. Some of our carers have been with us for 20+ years and we have an incredible team who are both dedicated and passionate about the care they provide – almost like one big family!
A care home can have all the most incredible facilities available but without an amazing team of staff with passionate leadership, there is no foundation to provide the level of care that our residents deserve.
At Coneygar Lodge we consider ourselves to be extremely lucky. We have a carefully selected team of local staff, all of whom share our passion to provide the best possible care for our residents. We value our staff and this is reflected in a very low staff turn over (we have three staff who have been with us for over 20 years!). With excellent leadership from our Registered Manager, Louise Van Dorn and her deputy, Jackie Clark, our stable, motivated and happy team are one of the main reasons we achieved our ‘Outstanding’ award in 2018.
Wendy Cross – Managing Director / Owner
Wendy, a former RGN, had seen over the years the general poor conditions prevalent in many care homes when looking for her father who was suffering Alzheimer’s disease. She had a vision to create a care home that offered an amazing level of care with a homely atmosphere. In 1999 she purchased Coneygar Lodge with her husband, Ted, to put that vision into practise and is still very much involved with the home to this day.
Ted Cross – Director / Owner
Ted was a self employed electrician for over 40 years before ‘retiring’ to assist with renovations and repairs at Coneygar in 2004. He is still involved on the practical & maintenance side of the home.
James Cross – Director
James joined the family business in 2005 from a background in design engineering to assist with the day-to-day organisation and was tasked to bring the business into the new century by embracing technology to help improve the home and reduce the administrative burden on the care staff. He works alongside the Registered Manager on a daily basis.
Louise Van Dorn – Registered Manager
Coming from a long career in many different aspects of care, Louise initially joined us a senior night carer in 2009 before taking up the post of head of care in 2011, demonstrating her commitment and passion to delivering the best possible care to our residents. In 2012 she became our Registered Manager and continues to lead our amazing team and home to this day.
Jackie Clark – Deputy Manager
Jackie joined us a senior carer in 2015, progressing to Deputy Manager in 2017. With many years of experience in the care sector she is passionate about the care our residents receive and provides a high level of support to Louise and the team for the day-to-day running of the home.
The rest of team consists of senior care staff, care staff, activity coordinator, housekeepers, cooks and maintenance, all of whom play an important part at Coneygar and we all work as one team, putting the care of our residents first and foremost. We have an ‘open door’ management policy and welcome suggestions & ideas from anyone on the team to further improve our working practises.